Privacy Policy
How CatVPN collects, uses, stores, and protects your information.
Last updated: May 15, 2026 · Effective: May 15, 2026
1. Introduction
CatVPN("CatVPN," "we," "us," or "our") operates the website https://cat-vpn.com and VPN services. This Privacy Policy explains what information we collect, how we use it, whom we share it with, and your rights. By using our services, you agree to this policy.
Contact: mail@cat-vpn.com · CatVPN Privacy Office, 1234 Privacy Lane, Wilmington, DE 19801, United States
2. Data Controller
The data controller responsible for your personal data is CatVPN. For privacy-related requests, contact us at mail@cat-vpn.com.
3. Information We Collect
We may collect the following categories of information:
- Account information: email address, nickname, password (stored in hashed form), and subscription status.
- Payment information: processed by third-party payment providers; we do not store full card numbers.
- Technical data: device type, operating system, app version, and general connection timestamps for service operation and fraud prevention.
- Website and marketing data: IP address, browser type, pages visited, referral source, and interactions with ads (including Google Ads and Meta/Facebook advertising).
- Support communications: messages you send to customer support.
No-logs commitment: CatVPN does not log your browsing activity, DNS queries, or the content of your traffic. We do not sell your personal data.
4. How We Use Your Information
We use personal data to:
- Provide, maintain, and improve the VPN service
- Create and manage your account
- Process payments and subscriptions
- Send service-related emails (verification, security alerts, receipts)
- Respond to support requests
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal obligations
- Measure and optimize advertising campaigns on Google, Meta (Facebook/Instagram), and other platforms, where permitted by law and your consent
- Analyze website usage through analytics tools
5. Legal Basis (EEA/UK)
Where GDPR applies, we process data based on: contract performance, legitimate interests (security, analytics, marketing measurement), legal obligation, and consent (cookies/marketing where required).
8. Data Retention
We retain account data while your account is active and for a reasonable period afterward for legal and business purposes. Marketing and analytics data are retained according to partner policies and our internal schedules, typically up to 26 months unless a shorter period is required.
9. Security
We use industry-standard measures including encryption in transit (TLS), secure authentication, and access controls. No method of transmission over the Internet is 100% secure.
10. Your Rights
Depending on your location, you may have the right to access, correct, delete, restrict, object to processing, data portability, and withdraw consent. EEA/UK users: see our GDPR page. California residents may have rights under CCPA/CPRA. Contact mail@cat-vpn.com to exercise rights.
11. Children's Privacy
Our services are not directed to children under 16 (or 13 where applicable). We do not knowingly collect data from children. Contact us if you believe a child has provided personal data.
12. International Transfers
Your data may be processed in countries outside your residence. We use appropriate safeguards such as Standard Contractual Clauses where required.
13. Changes to This Policy
We may update this policy. Material changes will be posted on this page with an updated date. Continued use after changes constitutes acceptance.
14. Contact Us
Email: mail@cat-vpn.com
Support: mail@cat-vpn.com
Address: CatVPN Privacy Office, 1234 Privacy Lane, Wilmington, DE 19801, United States